(Part time - Weekends) E-commerce Customer Service Assistant

Job description


We are seeking 2 x E-commerce Customer Service Assistants to join our kind, welcoming and intelligent Customer Service team within our Bromborough office on a permanent basis.

The Role

  • As a member of our Customer Service team, you’ll be a super friendly, solution-orientated people person with a willingness to learn. Although Customer Service experience is desired, we'd love to teach you the skills you'll need to really shine in this role.
  • You'll be responsible for helping our customers on WhatsApp, social media, live chat and email.
  • There are plenty of opportunities to develop and progress within this growing and fast-paced fashion brand.


  • This is a part-time role, working 18 hours across the weekend.  You will be required to work between the hours of 9am-9pm Saturday & Sundays; 11am-9pm + 9am-7pm.
  • There are regular opportunities for overtime, paid at time and a third.

What’s on offer?

At Oh Polly, we recognise that work isn’t just that pay check at the end of the month. We have worked hard to encourage and nurture a positive, creative and healthy working environment.

That’s why we offer:

  • Competitive salary (£11.10 p/h)
  • Career progression, masterclasses and personal development plans
  • Free gym membership
  • On site mental health first aiders and Wellness Action Plans
  • 50% discount on all Oh Polly products
  • Hybrid working
  • New, fashionable office with a river view
  • Company pension
  • Birthday off
  • Regular pizza days, treats and lots of freebies including a welcome pack
  • Free parking


Start Date: Immediate

Salary: £11.10 p/h

Location: Bromborough (20 minutes drive from Liverpool City Centre)

Excellent opportunities for career progression.



  • You are expected to have excellent spelling and written English and good use of grammar.
  • Customer Service experience is desired – although on the job support and training is given.
  • You should be capable of applying Customer Service policies and procedures to queries in a consistent manner.
  • You should be organised and able to deal with multiple incoming queries concurrently.

Application Form

If you think this job is for you and would like to proceed with your application, you should take some time to answer the screening questions to follow as though you are a Customer Service Assistant! This will give you an insight into what our Customer Service team can be asked on a daily basis.

All the information needed is available on our website: www.ohpolly.com.

Good luck!

Please note that due to the extremely high volume of anticipated applicants, unfortunately only successful candidates will be contacted.

This Company is an equal opportunities employer

Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.